Returns

PC Genie Ltd endeavours to provide the highest level of service and customer satisfaction.

Faulty Return Policy
Any goods with a manufacturing fault will be:
   · replaced with the same; or
   · repaired under warranty; or
   · if neither of these are achievable, then a refund will be given

Faulty Returns, Non-faulty Returns, DOA and Cancelled Orders
   · Upon receiving goods, you must check to make sure they are exactly the items you ordered, prior to opening the product packaging. You must also check that the serial number on the invoice matches the serial number of the product you've received. We can replace incorrect or wrongly ordered items only if they are still in their original, unopened packaging and in pristine condition. Non-faulty returns will not be accepted if goods have been opened and/or used.
   · Where a non-faulty product is returned and you have requested a Return Authority number within 7 days of dispatch, and the returned product has not been used or opened or otherwise deemed unsaleable by us, you will be charged a 10% restocking fee. Freight charges will not be credited.
   · Returns can be made up to 14 days from the date of invoice, upon a 15% restocking fee, which will be charged for such a refund.
   · Faulty goods will be subject to the normal return procedures for the specific brand being returned as specified by the manufacturer or their agent.
   · Repairs under warranty are carried out free of charge. Where goods are found to be not faulty, you will be required to pay the freight both ways. Therefore, to save yourself time and money, make absolutely certain that the unit is faulty before returning it for repair.
   · Faulty goods returned for repair must be accompanied by a sales docket or proof of purchase. Please note: the provisions of the Consumer Guarantees Act 1993 will not apply where goods are acquired for business purposes.
   · Any product which arrives damaged or fails shortly after sale is considered DOA (Dead on Arrival). Should any PC Genie Ltd product be received which is DOA, we must be notified ASAP, either by phone or e-mail advising the date of purchase, invoice number and the serial number of the product. A Return Authority (RA) number will then be issued. If a product returned as "Dead On Arrival" is found to be not faulty, the buyer will be charged for freight both to and from the customer's address. We cannot accept DOA claims after 7 days from receipt by the customer.
   · PC Genie Ltd will endeavour to repair or replace the product within 7 business days of its receipt (exceptions to this may occur from time to time).
   · All goods to be returned must have a "Return Authority", RA number, issued by PC Genie Ltd. The issue of a Return Authority does not guarantee we will accept the return.
   · Please record the Return Authority number for later reference.
   · Returned goods should be shipped to our office, or to an alternate address as provided by PC Genie
   · Software cannot be returned under any circumstances.
   · The RA number should be clearly written on the outside of the shipping carton - do not write directly on the carton. If the RA number cannot be identified, the product may go astray.
   · The customer will be liable for all delivery and insurance charges incurred in respect of returned goods.
   · Product returns must be sent by registered or certified mail or by signature required courier delivery. PC Genie Ltd accepts no responsibility for loss or damage occurring in transit.
   · No returns will be accepted after 14 days from dispatch date, other than faulty products.